Frequently asked questions

Good question! We anticipate shipping will begin the beginning of December, 2019. Our goal is to have pre-ordered items delivered in time for the holidays.

Great news! You can shop online here on this website. Just add items to your cart and enter your details and payment at the checkout. Then we’ll ship your items to you.

Good question! If it’s an in stock item it’s likely being packed in the warehouse as we speak! Once the order is fulfilled you’ll receive an email to say it’s on its way. Once you get that email you can track where it goes until it’s at your door. If you’re concerned your order is taking longer than above, send us an email to service@zoilaathletics.com and we’d be happy to provide you with an update.

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at service@zoilaathletics.com with your order number and we will help you the best we can. We are committed to getting you order to you as soon as possible so if your order has been processed by our fulfillment team it cannot be cancelled. If you've ordered the wrong size or accidentally ordered too many of an item, email us within 1 hour of your order being placed at service@zoilaathletics.com.

We are currently not set up for exchanges, however you can return the garment for a store credit and then a new order can be placed for another size or item. Visit our Returns page to start your return.

We sure can! If you head to our Sizing Chart to find out how to measure and a table with sizes. If you’re still stuck, just email your measurements through to service@zoilaathletics.com and we’ll find the best size for you.

The best thing to do is to first check your tracking number to find the status of your order. If it’s attempted delivery then please contact your local post office. If your order actually looks like it’s dropped off the face of the earth, send us an email at service@zoilaathletics.com.